TERMS OF SERVICE

Last Updated: [Insert Date]

1. ACCEPTANCE OF TERMS

Welcome to [Your Hotel/Company Name] ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our website, booking services, and hotel facilities (the "Services").

By accessing or using our Services, you agree to these Terms. If you disagree with any part, you may not use our Services.

2. DEFINITIONS

"Guest" - Any person using our Services or staying at our property
"Booking" - A confirmed reservation for accommodation
"Property" - Our hotel, resort, and facilities
"Services" - Website, booking platform, accommodations, and amenities

3. ELIGIBILITY

You must be at least 18 years old to book or create an account. By using our Services, you represent that you meet this requirement and have the authority to enter this agreement.

4. ACCOUNT REGISTRATION

To book accommodations, you may need to create an account. You agree to:
- Provide accurate, complete information
- Maintain account security
- Update information promptly
- Accept responsibility for account activity
- Notify us of unauthorized access

We may suspend or terminate accounts that violate these Terms.

5. RESERVATIONS AND BOOKINGS

5.1 Making a Reservation
Bookings are confirmed when you receive our confirmation email. We reserve the right to refuse or cancel bookings.

5.2 Booking Requirements
You must provide:
- Full name (matching ID)
- Valid contact information
- Accurate guest count
- Valid payment method

5.3 Rates and Availability
Rates are subject to availability and may change. Confirmed bookings honor the rate quoted at booking.

5.4 Modifications
Changes are subject to availability and may incur fees. Contact us at [contact email/phone] for modifications.

6. PRICING AND PAYMENT

6.1 Pricing
All prices are in [Currency] and include specified taxes and fees. Additional charges may apply for:
- Resort/service fees
- Tourism taxes
- Incidental charges
- Optional services

Rate displayed: Subtotal
Service charge: 10%
Tourism tax: 17%
Total = Subtotal × 1.287 (28.7% total)

6.2 Payment
Depending on rate type, payment may be:
- Due at booking
- Due before arrival
- Due at check-in/check-out

6.3 Payment Methods
We accept: Credit cards (Visa, Mastercard, Amex), Debit cards, [Other methods]

6.4 Security Deposit
A refundable deposit may be required for incidentals, returned after checkout less any charges.

7. CANCELLATION POLICY

7.1 Standard Policy
- Free cancellation: [X] hours/days before check-in
- Partial charge: [X] to [X] hours/days before - [X]% charged
- Full charge: Less than [X] hours/days or no-show - 100% charged

7.2 Non-Refundable Rates
Some promotional rates are non-refundable. Full payment charged at booking with no refund for cancellation or early departure.

7.3 No-Show
Failure to arrive on check-in date without prior cancellation results in full charge and reservation cancellation.

7.4 Refund Processing
Approved refunds processed within [X] business days to original payment method.

8. CHECK-IN AND CHECK-OUT

Check-in: [Time, e.g., 3:00 PM]
Check-out: [Time, e.g., 12:00 PM]

Requirements:
- Valid government-issued photo ID
- Credit card for incidentals
- Minimum age: 18 years

Early check-in/late check-out subject to availability and additional charges.

9. GUEST CONDUCT

9.1 Acceptable Behavior
Guests must:
- Comply with all hotel policies
- Respect other guests and staff
- Use facilities responsibly
- Follow safety guidelines
- Respect property

9.2 Prohibited Activities
- Illegal activities or contraband
- Smoking in non-smoking areas
- Excessive noise or disturbances
- Unauthorized parties
- Pets (except service animals)
- Tampering with safety equipment
- Exceeding room capacity
- Commercial activities without permission

9.3 Removal Rights
We may remove guests who violate Terms without refund.

10. LIABILITY AND DAMAGES

10.1 Guest Responsibility
You are liable for:
- Damage to property or furnishings
- Excessive cleaning required
- Missing items
- Repair or replacement costs

10.2 Hotel Liability Limitations
We are not liable for:
- Loss or theft of personal property
- Items left after checkout
- Personal injury (except due to our negligence)
- Force majeure events
- Third-party services

Maximum liability limited to booking amount paid.

10.3 Valuables
Use in-room safes. We recommend travel insurance.

11. FORCE MAJEURE

We are not liable for inability to perform due to:
- Natural disasters
- Pandemics
- Government restrictions
- War or civil unrest
- Utility failures

We will work with affected guests to reschedule or provide alternatives.

12. INTELLECTUAL PROPERTY

All website content (text, images, logos, design) is our property or our licensors' property, protected by copyright and trademark laws.

You may not:
- Reproduce or distribute our content
- Use for commercial purposes
- Modify or create derivatives
- Remove copyright notices

User-submitted content (reviews, photos) grants us a royalty-free license to use for marketing.

13. THIRD-PARTY SERVICES

Some services provided by third parties (tours, spa, activities). Their terms apply. We are not responsible for third-party services.

Third-party website links provided for convenience. We are not responsible for their content or practices.

14. PRIVACY

Your use is governed by our Privacy Policy, incorporated by reference. We collect, use, and protect your information as described in our Privacy Policy.

15. DISPUTE RESOLUTION

15.1 Informal Resolution
Contact us first: [contact email/phone]

15.2 Governing Law
These Terms governed by laws of [Country/State/Jurisdiction].

15.3 Arbitration
Disputes resolved through binding arbitration, not court (where permitted by law).

15.4 Class Action Waiver
You agree to resolve disputes individually and waive class action participation.

16. MODIFICATIONS TO TERMS

We may modify these Terms at any time. Changes effective upon posting with updated date. Continued use constitutes acceptance.

Material changes communicated via:
- Email to registered users
- Website notice

17. SEVERABILITY

If any provision is invalid, remaining provisions remain in effect.

18. ENTIRE AGREEMENT

These Terms and our Privacy Policy constitute the entire agreement, superseding prior agreements.

19. CONTACT INFORMATION

[Your Company Name]
Email: [legal@yourdomain.com]
Phone: [Your Phone]
Address: [Your Address]

Customer Service:
Email: [support@yourdomain.com]
Phone: [Your Phone]
Hours: [Operating Hours]

20. SPECIAL TERMS

20.1 Group Bookings
[X]+ rooms subject to separate group terms and contracts.

20.2 Events/Meetings
Separate contracts required with minimum spending/rental fees.

20.3 Loyalty Programs
Subject to separate program terms and conditions.

20.4 Promotional Offers
Subject to specific terms, conditions, and blackout dates.

ACKNOWLEDGMENT

By using our Services, you acknowledge you have read, understood, and agree to be bound by these Terms of Service.

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For questions about these Terms:
Customer Service: [support@yourdomain.com]

Last Updated: 1 December 2025